Privacy Policy
Introduction
This Privacy Policy explains how Niagara Online Casino collects, uses, and protects personal information when players access our digital services in Canada. Effective May 15, 2025, this policy applies to all platform users and may be updated periodically.
Information Collection
Niagara Online Casino collects the following types of personal information:
- Account Information: Name, date of birth, address, email, phone number, and government ID details required for regulatory compliance and age verification.
- Financial Information: Payment method details, transaction history, and banking information necessary for processing deposits and withdrawals.
- Technical Data: IP address, device information, browser type, operating system, cookies, and session identifiers that facilitate platform functionality.
- Usage Information: Game preferences, betting patterns, session duration, feature usage, and interaction with promotional content.
Communications: Content of customer support conversations, feedback submissions, and survey responses.
Legal Basis for Processing
Personal information processing occurs under the following legal grounds:
- Contractual Necessity: Information required to provide gaming services and fulfill our Terms and Conditions.
- Legal Obligation: Data required by Canadian gaming regulations, anti-money laundering legislation, and tax authorities.
- Legitimate Interest: Information used to improve services, prevent fraud, and maintain security.
- Consent: Processing that occurs with explicit player permission, particularly for marketing communications.
Information Usage
Collected information serves the following purposes:
- Account creation, verification, and maintenance
- Processing financial transactions
- Game provision and customization
- Fraud prevention and security enhancement
- Legal and regulatory compliance
- Technical support and customer service
- Service improvement and development
- Marketing communications (with consent)
Information Sharing
Niagara Online Casino may share personal information with:
- Service Providers: Payment processors, identity verification services, and technology vendors who require access to provide essential services.
- Affiliated Companies: Related entities within our corporate structure, including the physical Niagara Falls casino location.
- Regulatory Bodies: Ontario Alcohol and Gaming Commission, FINTRAC, and other applicable Canadian regulatory authorities.
- Legal Requirements: When legally compelled by court order, subpoena, or other legal process.
Data Security
Niagara Online Casino employs technical and organizational measures to protect personal information, including:
- 256-bit SSL encryption for data transmission
- Secure data storage with access controls
- Regular security assessments and penetration testing
- Employee training on data protection
- Incident response procedures
Data Retention
Personal information is retained only as long as necessary for the purposes described in this policy or as required by Canadian law. Retention periods vary by data type:
- Account information: Duration of account plus 7 years (regulatory requirement)
- Transaction records: 7 years (tax and anti-money laundering requirements)
- Communication records: 2 years
- Technical and usage data: 13 months
Player Rights
Canadian players may request access to their personal information, correction of inaccurate data, deletion where legally permissible, processing restrictions, objection to certain processing, data portability, and consent withdrawal. Contact our Privacy Officer to exercise these rights. Requests typically process within 30 days.
Cookies and Tracking
We use four types of cookies: essential (required functionality), analytical (anonymous statistics), functional (remember preferences), and marketing (targeted advertising, consent-based only). Manage preferences via browser settings or our cookie tool. Some functionality may be lost if certain cookies are disabled.
International Transfers
While data processing occurs primarily within Canada, limited transfers to service providers in other jurisdictions may occur with appropriate safeguards through contractual clauses or adequacy decisions.
Children's Privacy
Our services are exclusively for individuals 19+ years old. We don’t knowingly collect information from underage individuals and promptly delete such data if discovered.
Changes to Privacy Policy
This policy may be updated to reflect operational, legal, or regulatory changes. Material modifications will be communicated via email or platform announcements before implementation. We encourage regular review.
Contact Information
Questions regarding this Privacy Policy or personal information handling practices should be directed to:
Privacy Officer
Niagara Online Casino
5705 Falls Avenue
Niagara Falls, Ontario, Canada
[email protected]
1-888-325-5788
